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U.S. Manufacturer Assures Customer Ordering Processes with NETSCOUT
This leading household appliance manufacturer leads the industry in innovation. The manufacturer is embracing the Internet of Things by revolutionizing digital connectivity and operations in many of its home products. The manufacturer was experiencing outages involving a customized order management application that interfered with order processing, resulting in lost revenue and harm to customer experience. These service disruptions triggered large financial penalties that had to be paid to retailers. In addition, their lack of remote site monitoring caused significant delays in issue detection and the ability to triage across many remote locations. To address these issues, they implemented a NETSCOUT solution that enabled the IT team to monitor their manufacturing facilities and numerous distributed sites. As a result, the manufacturer ensures the availability of the central ordering application utilized by thousands of stores, while simultaneously avoiding costly outages and improving the customer experience.