VoIP Performance & Availability Monitoring TruView™ Live

IT can proactively track hosted and on premise VoIP service to resolve problems before business users have poor call experiences 

COLORADO SPRINGS, Colo. – 19 de enero de 2016 NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a market leader in service assurance and cybersecurity solutions, today announced that TruView Live, its Software as a Service (SaaS) network monitoring service, now allows network managers and telecomm teams to proactively observe the availability and quality of their company’s Voice over Internet Protocol (VoIP) service. VoIP monitoring is the latest capability to help enterprises ensure the readiness of their on-premise and cloud network services to support business-critical operations. With TruView Live, IT teams gain complete visibility to pinpoint and resolve problems rapidly, ensuring their organizations realize the full value of cloud services. TruView Live monitors VoIP services, SaaS, on site, and hybrid applications.

Adoption of VoIP is rapidly increasing in global enterprises that are eager to experience the benefits of IP communications, including cost savings, extended communication capabilities, consistency of user experience across multiple locations, and integration. However, quality and availability of VoIP services, especially hosted VoIP, can be inconsistent and identifying potential lapses is challenging.

TruView Live makes it easy for IT managers to routinely and continuously test the quality and availability of VoIP capabilities and offers a dashboard that tracks testing results. VoIP monitoring is the latest capability to be offered under the TruView Live cloud-based network monitoring service.

“Reliable, high quality communications are essential to success in all enterprises,” said Daryle DeBalski, vice president and general manager of the Fluke Networks Enterprise business unit at NETSCOUT. “Like so many of today’s applications, VoIP can be deployed on premise or hosted in a hybrid environment. Regardless of how it is deployed in the network, VoIP calling needs to work flawlessly for all enterprise users, all of the time. Unfortunately, most users have had a negative experience with their VoIP systems in the past. TruView Live gives IT managers the tools they need to identify and resolve potential issues before they even affect the user.”

The new VoIP monitoring capability in TruView Live uses active, synthetic testing to let customers check their SIP-based VOIP systems for call availability (“can I make a phone call?”) and call quality (“is the call quality good?”). To perform this check, TruView Live sets up network Pulses that act as a phone to place an actual phone call. During the call, TruView Live plays music, allowing the system to measure Mean Opinion Score (MOS), loss, latency, and jitter. IT managers can determine whether to set up the tests between two pulses or locations (a Pulse-to-Pulse call) or to an external number for their hosted or on premise VoIP system. Following testing, MOS test results are displayed in performance graphs and alerts are issued based on customer-specific thresholds.

TruView Live: Application Monitoring in the Cloud, for the Cloud

Announced in May, 2015, TruView Live is a scalable hosted subscription service that offers considerable flexibility and ease of use to help IT teams monitor their cloud services, including VoIP. Designed to operate either independently or in conjunction with NETSCOUT’s portfolio of network and application performance solutions, TruView Live is easy to install and needs no specialized knowledge or training.

With TruView Live, IT administrators can:

  • Test and monitor business user access and response time to SaaS applications, VoIP services and on premise or cloud based applications. Receive alerts and set performance thresholds to resolve issues before they become a user issue.
  • Isolate problems and proactively respond to keep the business productive.
  • Produce accurate reporting of SaaS performance and SLAs to management as needed.

TruView Live está disponible en tres niveles de servicio, basado en el número de servicios en la nube que un negocio desea supervisar. For more product information, pricing, or to start a free trial, visit www.truviewlive.com

Acerca de NETSCOUT SYSTEMS, INC.

NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) es un líder en el mercado en soluciones de aseguramiento y seguridad cibernética de servicio en tiempo real para las redes más exigentes de proveedores de servicios, empresas y gobiernos. La Inteligencia de servicio de adaptación (Adaptive Service Intelligence, ASI) de NETSCOUT continuamente monitorea el entorno de entrega de servicio para identificar problemas de rendimiento y proporciona información sobre amenazas de seguridad basadas en redes, ayudando a los equipos a rápidamente resolver problemas que puedan causar interrupciones de negocios o afectar la experiencia del usuario.  NETSCOUT ofrece una visibilidad sin igual de servicio y protege la infraestructura digital que mantiene nuestro mundo conectado. Para obtener más información, visite www.netscout.com.

©2015 NETSCOUT SYSTEMS, INC.  All rights reserved. NETSCOUT, the NETSCOUT logo, Guardians of the Connected World, Adaptive Service Intelligence, InfiniStream, and nGeniusONE are registered trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or affiliates in the USA and/or other countries. Third-party trademarks mentioned are the property of their respective owners.

Editorial Note: Fluke Networks Enterprise Solutions es un proveedor de soluciones de supervisión de rendimiento de redes y diagnósticos diseñado para agilizar la resolución de problemas y asegurar una experiencia óptima para el usuario final en la empresa sin fronteras de hoy. Las organizaciones en todo el mundo confían en Fluke Networks para ayudar a resolver sus problemas más difíciles y los desafíos emergentes en la seguridad, SaaS, movilidad, centros de datos y comunicaciones unificadas WLAN. NETSCOUT es un líder en el mercado en soluciones de aseguramiento y seguridad cibernética de servicio para las redes más exigentes de proveedores de servicios, empresas y gobiernos actuales. Connect at www.flukenetworks.com or call +1 (800) 283-5853 or +1 (425) 446-5500

Donna Candelori
NETSCOUT
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