This leading U.S. Insurer has operated for 70+ years and helped pioneer sales of fixed-annuities financial products. An IT audit pointed to the need to improve network visibility to maintain 99,999% SLA uptime baselines. In addition, the Insurer was experiencing PFS technology backplane performance anomalies. In response, the Insurer enlisted long-time Service Assurance provider NETSCOUT to help address those technology challenges, support custom application performance management, and reduce MTTR to less than 1 hour.